AI CONVERSATIONAL FOR YOUR UTILITIES
Automate your customer service with our Voicebots
Utilities cover a variety of public and private services ranging from energy production and distribution (electricity, gas, oil), to waste collection and treatment, to water distribution and sanitation.
They all have similar customer relationship issues. Customer satisfaction goes beyond preventing service outages. Communicate network status updates, provide billing information, and manage technician appointments in an automated way with Vocabase.
Increase your conversion rate and customer satisfaction with our conversational AI.
Our Voicebots handle a growing range of self-service interactions with customers over the phone, from greeting, qualifying and distributing their calls to customer care via sales & claim mangement transactions
The family of AI-powered Voiceots that handles all the different scenarios for you, 24/7
Discover next-generation conversational AI and create natural automated interactions with your customers.
Locate a branch
Send your clients to one of your agencies when necessary!
Find the nearest branch open on Saturdays, with an advisor specialized on a specific subject? Our location Voicebot will be happy to provide directions.
Production of quotations
Collect your orders by phone
Our online sales voicebot collects your customers' parameters to produce personalized contracts online by phone, 24/7.
Reload your subscription
Reload your prepaid subscriptions in a flash.
Have your customers run out of credit? One phone call is all it takes to allow them to top up their subscription online, according to their profile and contract parameters.
Consumption monitoring
Control the use of your telecommunication services.
Your subscribers can check their consumption levels by phone at any time and receive proactive voice or SMS notifications when thresholds are exceeded.
AFTER-SALES SERVICE
Offer your subscribers a first class support service.
Answers to frequently asked questions, online diagnostics (SIM card, modem, network, etc.), tracking of incident resolution: natural language makes it much easier for your customer service to interact with your subscribers.
Loyalty
Benefits tracking
Your subscribers can at any time consult online the loyalty points accumulated by phone and transform them into gifts or usage credits.
A specialized Voicebot for each particular need.
Our family of Voicebots manages all customer interactions, from satisfaction surveys to subscriber profile updates, SIM card blocking, ringtone selection...
- Home & Marketing
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Locate a branch
Send your clients to one of your agencies when necessary!Find the nearest branch open on Saturdays, with an advisor specialized on a specific subject? Our location Voicebot will be happy to provide directions.
- Commercial
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Production of quotations
Collect your orders by phoneOur online sales voicebot collects your customers' parameters to produce personalized contracts online by phone, 24/7.
Reload your subscription
Reload your prepaid subscriptions in a flash.Have your customers run out of credit? One phone call is all it takes to allow them to top up their subscription online, according to their profile and contract parameters.
Consumption monitoring
Control the use of your telecommunication services.Your subscribers can check their consumption levels by phone at any time and receive proactive voice or SMS notifications when thresholds are exceeded.
- AFTER-SALES SERVICE
-
AFTER-SALES SERVICE
Offer your subscribers a first class support service.Answers to frequently asked questions, online diagnostics (SIM card, modem, network, etc.), tracking of incident resolution: natural language makes it much easier for your customer service to interact with your subscribers.
Loyalty
Benefits trackingYour subscribers can at any time consult online the loyalty points accumulated by phone and transform them into gifts or usage credits.
- And many others ...!
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A specialized Voicebot for each particular need.
Our family of Voicebots manages all customer interactions, from satisfaction surveys to subscriber profile updates, SIM card blocking, ringtone selection...
Increase your customer retention while attracting new ones!
Benefits of subscriber service automation. Don't miss the opportunity to better satisfy your customers while increasing your own efficiency!
Our priority: the satisfaction of your subscribers
No more waiting, no more endless menus, no more using the phone keys. Long live natural language that makes things simple with online access at any time. 
Be more efficient
Our Voicebots interact with your subscribers at an average cost of 10 times less than your telephone operators and other mail exchanges.
Serve more customers
The time of your agents is usefully available to serve a larger number of subscribers and thereby expand your customer base.
Motivate your teams
Freeing your employees from routine tasks frees their energy for higher value-added tasks, which are often very useful.Benefits of customer service automation for operators.
50% to 90% of calls answered
More satisfied subscribers
Reduce your costs by 10
More motivated employees
CASE STUDY
Demonstrations of use cases in the utilities sector
Discover soon our intelligent solutions to improve customer service and user satisfaction results: automatic reception of telephone calls at the head office, contact center and points of sale, management of commercial and technical appointments and collection of unpaid bills.
